Tropical Living :: Order Policy

Order Policy

Order Policy

Ordering: Simply click on the "buy" button, this will put the item in a shopping cart, if you would like to continue shopping click on the products tab and continue shopping following the previous instruction. Once you have finished your shopping, click on the "proceed" button, complete the form with your details and submit your order. We will reply to you as quickly as possible with delivery charges and bank deposit detail. Once payment is recieved the product/s will be despatched along with a despatch email so you know the goods are on their way.

Delivery: Shipping fees are not included in the cost of our product. Our aim is to get the product to you safely with your wallet also in mind. For that reason we assess each individual order and quote you the best option available to us. Shipping fees will be quoted by either return email or phone once an order is placed. Payment should then be made and product will be despatched as per the above instruction.

Refund Policy: We have a full refund on product policy in place for products found to be faulty or incorrectly described. The purchaser must make contact within 7 days for a refund to be considered.

Damaged goods: All goods leave us in A1 condition, if you receive damaged goods you should let us know within 24 hours of receiving the goods so we can take the matter up with the company making the delivery. We will endeavour to rectify the problem as quickly as possible....